Look for the image in the matching folder. Close Word and Outlook. Locate Normal. Word will recreate the normal template the next time you open it. If you have macros in Word, rename the template.
Beginning with Outlook , the email template is NormalEmail. You can also fix it by turning off Word as the editor Outlook and earlier. This setting is in Tools, Options, Mail Format tab. Small white or clear images may be added by your stationery. To check, go to Options, Mail and click on the Stationery and Fonts button.
Are you using a theme? Outlook is the only version that uses normal. Previous versions of Outlook, when Word is used as the editor, use the email. Unfortunately, this causes stability issues understatement! In order to stabilize Word as an email editor, Outlook uses the normal template, the same template Word uses. This helped to reduce crashes but the law of unintended consequences popped up: when certain Word add-ins were installed, users were always asked to save the template.
It was confusing because they did not make changes to the template. See Tip Save Normal. With the introduction of only one email editor Word in Outlook , the email template was renamed NormalEmail. This template is also used for Outlook and up. She also created video training CDs and online training classes for Microsoft Outlook. Hi, I think it has to do with how you transfer your content into the blank email template. Usually this issue happens when I copy and paste directly into an email and then send that version out.
As an experiment, first save the email in a folder. Once this has been saved attach this to another as an attachment to your email and send to yourself. There should be no errors at this point, and you can check for yourself. Then with the attachment you receive, go to the tools menu above and try to forward the email to whoever you want or yourself.
See if it works. This usually has to do with something in the email itself. What you could do is before sending the email, is to send it to yourself. Then with the version that you receive, click on the drop-down option for the attachment and select 'remove attachment'. Then copy and paste the contents of your original message to a new blank email and send this.
The email should go through without the attachments. Usually, nothing important has been removed from the message. I have found that this has to do with the image that is in the signature. I replaced our image with an alternate image in the signature template and the problem went away.
No more image attachments for the Logos. The article is hard to understand and follow. The video did not play properly. The article did not resolve my issue. Please specify. Submit Cancel. Thanks for voting. To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:. Related Articles. Download Center. Product Documentation. Support Policies.
Product Vulnerability. Ideas Exchange. Details required :. Cancel Submit. It looks as if the image file included in your template or signature is a compressed windows metafile. This is a bad choice: only some recipients will be able to see it and the rest will probably see an attachment which they can't open. Ask whoever prepared the image file to re-save it as PNG, a universal format that travels well and remains clear at different magnifications, then replace the image in the signature or template with the PNG file.
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